How can I check my Delivery Status?
We do not have a real-time delivery tracking system but we do have a full, dedicated staff of designers and delivery drivers working to deliver your order as soon as we can.
If we have any difficulties or questions with your order, we will contact you by telephone and/or e-mail. You are welcome to call in anytime if you would like to know where your order is.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times; we do our best with time frames. We will do our best to honor your request but additional charges may be required.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
Our drivers will often try to find a nearby neighbor that is willing to hold the delivery until the recipient is home. Alternatively, the delivery will be returned to the store and will remain there until the recipient calls in or if we are able to get ahold of the recipient to reschedule the delivery. The driver will leave a note on the recipient's door that will communicate what was done with the delivery.
Occasionally, the purchaser will give the driver instructions to leave the delivery at the door if there is no answer. We are not responsible for any damage caused to the delivery if the driver was instructed to leave at the door and damage or theft occurs afterwards.
What happens if my delivery is refused by the recipient?
If your delivery is refused by the recipient, we will contact you and the item will be available for you to pick up in the store for 24 hours. No refund given.